Answers Before You Enter
This FAQ page keeps common account questions in one place, so you can check the next step without guessing. We cover the phone verification that appears before account access, wallet status after a DANA or QRIS request, and the route back to the lobby on mobile. Our answers also explain how bank transfer and virtual account references should match your account details.
Read the relevant answer first, then return to the cashier or login screen with the correct information ready.
- DANA
- OVO
- GoPay
- QRIS
- Bank transfer